Professional Service Support

From requirement analysis to after-sales technical support, DUORUI supports global pipe processing machine projects with a clear service workflow.

Service Workflow

From Requirements to Support

A clear four-step workflow for international pipe processing machine projects.

01 Requirement Analysis
Confirm tube size, material, drawing, sample and production target.
02 Solution Recommendation
Match the required process with a suitable machine configuration.
03 Production and Testing
Build, adjust and test the selected machine before delivery.
04 Delivery and Support
Arrange export packing, installation guidance and long-term support.

Project Data

DUORUI needs enough project data to evaluate the right machine and tooling direction.

Diameter, wall thickness, material and tube shape.

Drawing, sample photo or finished-part requirement.

Bending, cutting, punching, chamfering or end forming details.

Capacity target, voltage standard, destination and automation preference.

Key outputs customers can expect through machine selection, tooling discussion, testing and delivery.

A suggested machine type and configuration based on tube and product requirements.

Fixture, die, bending tool or punching mold direction for the target product.

Machine adjustment, operation check and sample processing when project data allows.

Protective packing and shipment preparation for international customers.

Support Scope

Support is organized around installation, operation, troubleshooting and spare parts.

Remote guidance for positioning, connection and basic commissioning.

Support for operation, tooling use and daily maintenance.

Video, photo and parameter review for issue analysis.

Long-term communication for wearing and maintenance parts.

To recommend the right machine, please provide tube size, wall thickness, material, product drawing, sample photo and production requirements.