FAQ
Find answers to common questions about DUORUI pipe processing machines, quotation requirements, customization, delivery, export packaging, installation and after-sales support.
Frequently Asked Questions
Quotation What information should I provide for a quotation?
Please provide tube diameter, wall thickness, tube material, tube shape, product drawing or sample photo, required processing method, expected production capacity, voltage standard and special customization requirements.
Capability What types of pipe processing machines does DUORUI MACHINERY provide?
DUORUI provides Tube Cutting Machines, Chamfering Machines, Tube End Forming Machines, Pipe Bending Machines, Tube Punching Machines and Custom Automation for application-specific tube processing projects.
Customization Tooling Can the machine be customized according to our drawings or samples?
Yes. Machines, tooling, molds, fixtures, loading and unloading systems, control language, voltage and processing functions can be customized according to drawings, sample photos, tube specifications and production requirements.
Capability What tube materials can your machines process?
Common materials include carbon steel, stainless steel, aluminum, copper, galvanized tube, alloy tube and other metal tube materials. The suitable configuration depends on material hardness, tube size, wall thickness and processing requirements.
Capability What tube shapes can be processed?
Depending on machine model and tooling, DUORUI machines can process round tubes, square tubes, rectangular tubes, oval tubes and profile tubes. Special profiles should be evaluated by drawing or sample.
Customization Tooling Do you provide molds and tooling?
Yes. DUORUI can provide customized bending dies, punching molds, end forming molds, chamfering cutters, fixtures and related tooling according to tube size, processing shape, bending radius, hole type and drawings.
Quotation How do I know which machine is suitable for my product?
Send the product drawing, sample photo, tube size, material, wall thickness, required processing process and production capacity. DUORUI will evaluate the application and recommend a suitable model and configuration.
Customization Tooling Can voltage and control language be customized?
Yes. Voltage can be customized for different markets such as 220V, 380V, 415V, 50Hz or 60Hz. Control language and operation interface can also be adjusted according to customer needs.
Delivery Testing Can you test the machine before shipment?
Yes. Before delivery, DUORUI can conduct operation testing, tooling inspection, sample processing test, control system test and final inspection. Customers may provide samples or drawings for testing confirmation.
Delivery Testing How are the machines packed for export?
Machines are usually protected with film wrapping, anti-rust treatment, wooden pallet or export wooden case packaging. Final packaging depends on machine size, weight, transportation method and customer requirements.
Delivery Testing What is the usual delivery time?
Delivery time depends on machine type, configuration, customization level, tooling requirements and current production schedule. Standard machines are usually faster, while customized equipment requires more time for design, production, testing and packaging.
After Sales Do you provide installation, training and after-sales support?
Yes. DUORUI can provide operation guidance, installation support, training instructions, technical documents, video support, spare parts service and long-term after-sales assistance.
Ask DUORUI
To recommend the right machine, please provide tube size, wall thickness, material, product drawing, sample photo and production requirements.